Disclaimer
1. Digital printing should have color different. Due to different model of printing machine, materials, ink, time, weather, humidity, there will be 5%-15% colour different in printing the image on the material by using same image file.
2. We suggest customers should print out a draft before printing. After received the drafts, customers need to confirm artwork and printing within 3 days.
3. All printing colour should follow our colour standard, customers cannot reprint or refund due to the colour different between the product and screen shot in computer, products or drafts from other companies.
4. Customers are required to check carefully for the quantity and quality of goods received, return will not be accepted after customers’ acceptance of goods.
5. In case of reprint is necessary, only same products can be returned in any circumstances, no refund nor change of products, design nor specifications would be accepted.
6. e-banner withholds the right to destroy any finished goods which are not picked up within 30 days after completion of printing; e-banner would not be responsible for any loss that caused; In such circumstances, any deposit nor pre-payment will be refunded, and e-banner withholds the rights to chase back the remaining amount or value of the goods.
7. e-banner is not responsible for any customer submitted file that does not match with customer confirmed requirements, which may include the file inconsistency with size / bleeding deficit / colour / cutting size / image resolution inadequate / lacking of fonts, and etc., and eventually lead to finished customer’s requirements with errors.
8. e-banner would only keep the electronic files of customers not more than 1 months.
9. Any allocation and provide login ID or password (hereinafter referred to as "User ID") are used for personal or commercial purposes. Subscriber or owner of such login account is made responsible for all statements and all acts. Subscriber will agree that when the user number is lost or stolen, or when confidentiality is violated, the account holder must immediately inform e-banner. Account holder also expressly agrees that e-banner based on password reminding and for the purpose to maintain our service and / or in accordance with an aggregate courts and / or government legal requirements to enter user’s account.
10. Customers guarantee that the printing content does not include any printed matter without authorization of the copyright holder text, images, designs, trademarks, currency and bank note or any of the copyrighted work; customers to ensure prints will not infringe any third party rights, including copyright, trademark, publicity, privacy and will not libel or defame any third party, and has obtained all necessary authorizations or permissions for third-party material into works of customers; customers guarantee that they have obtained all necessary permissions, rights and authorization of orders, and to authorize the printing of customers work; e-banner will request customers to submit or produce relevant authority authorization for verification if necessary.
11. If customers provided any printed contents which may involve defamation, invasion of privacy, counterfeit, copy, reproduce, intellectual property infringement, indecent, obscene, infringe any third party rights, currency and bank note or breach of our laws, and other printed matter,
e-banner reserves the rights to refuse in printing. With the maximum extent permitted by applicable law, e-banner also will not be responsible or liable for the contents user nor any third party.
12. Customers undertakes that if any person, group or institution for (i) breach of the terms of service;, or (ii) any customers products in printed text, photos, images, graphics, or other materials covering or may be involved defamation, invasion of privacy, counterfeit, copy, reproduce, intellectual property infringement, indecent, obscene, infringe any third party rights, currency and bank note or violate our laws, the situation, and to make any form of litigation, claims, notification or take any action that will indemnify
e-banner and its directors, officers and employees for any losses suffered, including but not limited to the relevant claims, losses, costs and reasonable attorneys' fees.
13. e-banner withholds the rights to make final decision on producing or printing of any files or materials from customers.
14. There is a minimum charge of RM20 for each product or service.
15. Full payment is required for all orders.
16. Customer needs to double check the order info such as quantity, sizing, artwork and etc. before placing the order. If the customer has a change of mind or cancels the submitted order, the Company has the right to charge RM 20 per order without prior notice.
17. Any claim by the customer for loss or damage to the shipment shall be made within 48 hours upon reaching designated destination. Meanwhile, the content, original shipping carton, packaging of the shipment and such other relevant items as may be deem necessary shall be made to evaluate the claim for damage. The company reserved the right to decline any claim if claim notification is made beyond such period.
Refund Policy
1. Should customers wish to return any flawed product, all requests must be made within three days, and all returned goods must be in good conditions & description like quantity / packaging / accessories must be consistent with the invoice. Otherwise, no refund shall be made nor there will be any written off.
2. Customers are required to arrange all returns delivery.
3. Returns request depends upon each branch business hours. No handling nor acceptance will be catered during
non-operating hours.
4. For any order claim, we will only reprint the order or refund the relevant amount. We are not liable for any other losses caused by using our services.
5. Refund will be returned to user’s account or paid by cheque.
Artwork Requirements
1. Colour standard of all printed materials should refer to our standard in colour management; please do not refer to the standard on any monitor, screen or printed manuscript. Artwork must be in CMYK, Bitmap or Grayscale mode. All RGBs or Spot colours would be converted into CMYK for printing, should there be any variance induced, colour standard of all printed materials should also refer to our standard in colour management as well. e-banner will not be responsible for any colour shift dispute due to colour conversion.
2. All text must be created in outline shape.
3. Artwork should be created in actual size in 1：1 scale, and artwork's resolution should be set to 150 dpi.e-banner will not be responsible for making any changes in the artworks.
4. Double-sided Printing：1cm bleeding area is required.
Others：No bleeding area is required.
5. CMYK colouring should not be under 10%, if it includes black in colour, please set to (C：30%, M：30%, Y：30%, K：100%).
6. Support software and file formats:
Software：Adobe Illustrator
Support format：.jpg/.tiff/.ai
- e-banner reserves the right to amend these and relevant Terms and Conditions at any time without prior notice.
- All matters and disputes will be subject to the final decision of e-banner and the respective merchants.
